Who are we?

We are Safe Welkin Limited and our Company’s address is situated at 360 Herbert Macaulay Way, Yaba, Lagos, Nigeria. You can contact us by post at the above address, by email at [email protected] or by telephone on +234803 843 0015.

We are required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

Or…

The contact details of our Data Protection Officer (DPO) are: Lawrence Chiaka

[email protected]

360 Herbert Macaulay Way, Yaba, Lagos, Nigeria.

+234803 843 0015

When you use our website

When you use Safe Welkin Ltd website to browse and view the information we make available on the site and more so, to collect useful information about visitors making enquiries, we crave to make your user experience better and seamless by requesting for your consent. This is strictly and basically necessary for our website to comply accordingly and for us to be able to address your findings as expected.

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name and email address. We use this information to respond to your query, including providing you with any requested information about our offerings and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered you to your satisfaction. We will do this based on your agreed consent Your enquiry is stored and processed such that our enquiry desk representative get a mail to that effect and responds to your enquiries of which you will get the response via the mail you supplied us in the course of making your enquiries. However, if it requires a top level management staff to address your enquiries, they will be shared with him after which a response will be sent via mail to you. We do not use the information you provide to make any automated decisions that might affect you like sharing with a third party for advert awareness or newsletters. We keep enquiry mails for at most two years, after which they are securely archived and kept for five years, when we delete them. Meanwhile, CRM records are kept for three years after the last contact with you.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider. If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased. You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully. Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the ‘Who Are We’ section of this policy.

In essence, all of your rights as a data subject include:

• Right to be informed

• Right to access

• Right to rectification

• Right to object to processing

• Right to report to supervisory authority

• Right to restrict processing

• Right to data portability

• Right to be forgotten

• Right not to be subjected to automated decision making

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the National Commissioner via their website at https://ndpc.gov.ng/ or write to them either via email or at:

The National Commissioner,

Nigeria Data Protection Commission (NDPC),

No 12, Dr Clement Isong Street,

Abuja,

Nigeria.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent. We will update the version number and date of this document each time it is changed.